General Terms and Conditions (GTC)
Last updated: March 2026
1. Scope
These General Terms and Conditions apply to all services provided by Yao - Textilreinigung und Nähatelier Glow Swiss, Seestrasse 410, 8038 Zurich (hereinafter "Glow Swiss"). By placing an order, the customer accepts these GTC.
2. Services
Glow Swiss offers professional textile care, including dry cleaning, laundry, repairs and alterations, as well as a pickup and delivery service in the Zurich area. The exact scope of services is determined by the respective order confirmation.
3. Placing Orders
Orders can be placed via the website, WhatsApp or by phone. Each order is considered accepted upon confirmation by Glow Swiss. Glow Swiss reserves the right to decline orders without stating reasons.
4. Pricing
Prices listed on the website are indicative prices in Swiss Francs (CHF) including VAT. The final price is determined after inspection of the textiles and communicated to the customer. Glow Swiss reserves the right to adjust prices.
5. Payment
Payment is made via the payment methods offered on the website (credit card, Apple Pay, Google Pay, TWINT) or upon collection. Invoices are payable within 30 days of the invoice date. A default interest rate of 5% p.a. applies to late payments.
6. Pickup and Delivery
The pickup and delivery service is available within the catchment area indicated on the website. The customer ensures that textiles are ready at the agreed time. In the event of an unsuccessful pickup attempt, Glow Swiss may charge a fee of CHF 15.
7. Liability
Damage and loss are handled under our damage-compensation principles and applicable Swiss law. Please report concerns promptly and keep the item for assessment. Mandatory statutory rights remain unaffected. Damage compensation
8. Warranty
Glow Swiss undertakes to treat all textiles with the utmost care and according to the current state of the art. If the result is unsatisfactory, Glow Swiss offers a free re-treatment, provided this is technically possible.
9. Cancellation
Orders may be cancelled free of charge up to 12 hours before the agreed pickup time. For later cancellations or failure to provide textiles, a flat fee of CHF 15 may be charged.
10. Data Protection
The processing of personal data is governed by our Privacy Policy, which is available on our website.
11. Applicable Law and Jurisdiction
Swiss law applies exclusively. The place of jurisdiction is Zurich, Switzerland.
12. Final Provisions
Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected. Glow Swiss reserves the right to amend these GTC at any time. The current version is always available on the website.